First Rate Performance Since 1980
“Just wanted to write you a note of sincere thanks.
Your attention to detail is unprecedented. Our BMW looks better than new. You did a fantastic job, and
your courteous professional staff made the entire process smooth. New Canaan Auto Body will definitely be our #1 place for business in the future.”
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FAQ's

1
  How many estimates do I need?
2
  Do I have to use the “preferred shop” my insurance company recommends?
3
  My brand new car has just been involved in accident. Can it look like new again?
4
  Can you match my exact paint color?
5
  Does my car stay on-site during repairs?
6
  If my vehicle’s frame is damaged, is it a total loss?
7
  When do you order the parts for my car? Are they factory parts?
8
  What if the insurance estimate is lower than yours? Do I have to pay the difference?
9
  How long will my repairs take?
10
  Can I get other service work done, while my vehicle is in the body shop?
11
  Can I get a ride home after I drop off my vehicle? What about a rental car?
12
  What are “betterment charges”?
13
  Who should I pay my deductible to?

How many estimates do I need? - top

According to State Regulation, you are required to get just one appraisal of damage. The insurance company has their own appraisers to verify any estimate you receive.

Do I have to use the “preferred shop” my insurance company recommends? - top

NO. You are NOT required to use an auto body shop selected by a claims adjuster. It is your choice who repairs your vehicle.

My brand new car has just been involved in accident.
Can it look like new again?
- top

Yes. New Canaan Auto Body employs a high tech process which enables us to accurately match your vehicle's finish.

Can you match my vehicle’s exact paint color? - top

Yes. It is our specialty. Today's modern factory finishes incorporate multiple layers of highly specialized coats. Our state-of-the-art painting facility offers the finest paint system available, and we constantly upgrade our technology and technician training to ensure that each vehicle's paint matches.

Does my car stay on-site during repairs? - top

Yes. New Canaan Auto Body does all workmanship on-site. Your automobile never leaves our facility and in NEVER outsourced to a different location.

If my vehicle’s frame is damaged, is it a total loss? - top

Not necessarily. Generally speaking a vehicle is a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Regardless of the type of repair, our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that a section is bent or crushed beyond repair, that section can simply be replaced.

When do you order the parts for my car? Are they factory parts? - top

In order to provide the fastest turn-around time, we generally order your vehicle's parts when you schedule your vehicle for repair. New Canaan Auto Body only uses quality factory parts (never after-market parts).

What if the insurance estimate is lower than yours?
Do I have to pay the difference?
- top

NO. You do not have to pay the difference of the two appraisals. Quite often the insurance estimate is lower than ours. The insurance company may not know where you are going for the repair and therefore will write only for the most basic repair procedures. It is our job, once your vehicle is in for repair, to contact the insurance appraiser and negotiate the claim on your behalf.

How long will my repairs take? - top

Vehicle repair time is determined by the complexity of the damages. Each repair and situation is a little different. After an initial damage assessment, our certified technician will be able to provide you an estimated completion date. New Canaan Auto Body will make the repair in a timely manner without compromising quality standards for the sake of time.

I needother service work done, while my vehicle is in the body shop? - top

Yes. Just notify our service technician so he can make the necessary arrangements.

Can I get a ride home after I drop off my vehicle?
What about a rental car?
- top

Yes, we would be happy to provide this service to you. If you need a rental vehicle, our staff can help you make the necessary arrangements. (Please check your insurance policy. Insurance companies will only pay for a rental car if you have that option … or if you are the claimant against another person’s insurance company). New Canaan Auto Body also provides towing services if your vehicle not “drivable”. In certain situations, we can arrange delivery of your vehicle as well. Ask our service technician for details.

What are “betterment charges”? - top

With time and use, vehicle parts wear out and need replacement. Tires, batteries, upholstery and suspension parts are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by the insurance company and are pro-rated based on the year, condition, and mileage of your vehicle.

Who should I pay my deductible to? - top

When you pick up your vehicle it will be your responsibility to pay all moneys owed for the repairs to New Canaan Auto Body. We accept Visa, MasterCard, personal checks, and insurance checks. We recommend that you contact your claims representative to find out whether your deductible will be waived.

 

 
 




 

 
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